Hello, I’m Tran Thi My Huyen
Business Analyst

Dynamic and adaptable Business Analyst with an IT background and 3+ years of experience across ERP, E-Commerce, E-Office, DPM, website development, CDP and Loyalty,... Skilled in bridging technical and business needs, gathering requirements and delivering user-focused solutions. Strong in cross-functional collaboration, with a passion for continuous learning and product excellence.

About Me

I’m a dynamic and adaptable Business Analyst with a passion for continuous learning and growth. With over 3 years of experience in Information Technology, I have developed a robust skill set across various domains, including ERP, E-Commerce, E-Office, DPM, website development, CDP and Loyalty.
My professional journey has equipped me with the ability to blend technical expertise with a strong understanding of user needs, allowing me to create impactful solutions. I thrive in collaborative environments, engaging with clients to gather requirements and translating them into actionable insights that drive product quality and customer satisfaction.
With a strong foundation in business analyst, I am eager to fully immerse myself in this role, leveraging my experience to contribute to business success through strategic insights and innovative solutions. I embrace new challenges and aim to make a meaningful impact in a dynamic work environment.

Education

Degree in Information Technology Engineer majoring in Software Technology

HCMC University of Technology and Education (2019 - 2023)

GPA: 8.41/10

My Skills

Technical languages

Database management

Design tools

Other tools

Work Experience

What paths have I walked to become who I am today?

2025

2024

2023

2022

2021

Freelance Job

Business Analyst

May 2024 - Present

Conducted client interviews to gather requirements, analyzed business needs and created functional specifications.

Developed activity diagrams, flowcharts,... and prepared key documentation including SRS, FSD,...

Designed UX/UI, developed project plans.

Monitored progress and facilitated stakeholder communication, ensuring 100% timely support for arising issues.

Assisted in testing, validated user acceptance and managed requirement changes and impacts.

DGV Digital

Business Analyst

Jun 2024 - Aug 2025

Oversaw CDP product development and cross-team project execution.

Defined product roadmap, managed resources and led feature planning.

Translated business needs into solutions; collaborated on design and delivery.

Analyzed requirements for the Loyalty system and handled upgrade requests.

Conducted client workshops, delivered training and supported deployment.

Created BPMN diagrams, flowcharts, wireframes and custom reports.

Documented BRD, SRS, FSD, Blueprint, User Guides and test cases.

Performed system testing with issue resolution rate exceeding 70%.

Vu Thao Technology

Business Analyst

Mar 2023 - May 2024

Managed E-Office, DPM, website projects, handling costs, staff and customer needs; resolved issues with programmers.

Discussed, analyzed, clarified customer need, received and analyzed system requirements and upgrade requests.

Supported software training and implementation for clients, assisted in process configuration and provided user guidance.

Create UX/UI, mockup for requested features and formulated API design documents, tested APIs.

Created project analysis documents including FSD, User Guide, test cases,...

Conducted system checks and resolved arising issues, achieving a timely processing rate of over 80%.

New Star Paper manufacturing trade co., ltd

Business Analyst

Nov 2022 - Feb 2023

Interfaced with ERP and e-commerce domains to streamline processes.

Conducted comprehensive system analysis and formulated operational processes.

Prepared various technical documents including URD, FSD, SRS, User Guides and test cases.

Improved user experience by designing web features and developing 90% of the mobile app interface.

New Star Paper manufacturing trade co., ltd

Front-end developer

Feb 2022 - Oct 2022

Developed projects by applying HTML/CSS, Java script and ReactJS to frontend.

Collaborated with business analysts and testers to optimize the software.

Optimized website access speed by implementing solutions resulting in a 80% increase in loading times.

HCMC University of Technology and Education

Teaching Assistant for Database

Sep 2021 - Jun 2022

Collaborated with teachers to grade exams, prepare lessons and organize materials.

Guided students in setting up software for subjects and practice exercises.

Provided post-class support by responding to and resolving students' questions, 100% of students passed the course.

DGV Digital

Business Analyst

Jun 2024 - Present